Terms of service

These terms are the agreement between you and JVANET PTY LTD, a company in Queensland, Australia, for your use of Kilig.

Version 2026-10-06. We keep every published version. When these terms change materially, we ask you to accept the new version before you carry on using Kilig.

1. Who can use Kilig

To use Kilig you must:

• be 18 or over;
• be able to enter a binding agreement, and not be barred from using a service like Kilig by any law that applies to you; and
• not be under a ban from Kilig that is still in force.

Kilig is listed in the app stores of some countries only, and sign-up can be completed only with a mobile phone number from a country we support. We decide which countries those are and may change them. Do not use Kilig where using it is against the law where you are. Accounts found to belong to anyone under 18 are removed, and we may report the matter where the law requires it.

2. Your account

• Provide accurate information about yourself, and keep it accurate.
• One account per person. Do not impersonate anyone.
• Keep your login secure. You are responsible for activity on your account.
• Do not sell, rent, or transfer your account.

3. Other members, and what we do not promise

Kilig is a place to meet people. It cannot promise anything about the people you meet there.

• We do not guarantee that any member is who they say they are, or anything about their intentions or conduct.
• Identity verification checks an identity document and a face scan against it. It says nothing about a person’s character, and we do not run criminal background checks.
• You are responsible for how you deal with other members, on Kilig and off it, including if you decide to meet someone in person. Read the safety page first.
• Never send money, gifts, load, investments, or crypto to anyone you met on Kilig, however long you have been talking and whatever reason you are given. Report anyone who asks. Kilig will never ask you for money outside the App Store or Google Play.
• Memberships buy features, never access to a particular member.

4. Acceptable use

You agree not to use Kilig to:

• Harass, threaten, stalk, defame, or intimidate anyone
• Post sexually explicit material, or any sexual content involving minors
• Solicit money, investment, gifts, or financial information from other members
• Advertise, recruit, or promote commercial services
• Post content that is hateful towards a group of people
• Share another person’s private information without their consent
• Use automated tools to access, scrape, or create accounts
• Circumvent a block, a ban, or any safety control
• Break any applicable law

5. Zero tolerance for objectionable content and abusive behaviour

Every member can report any other member, and can block anyone at any time. Reporting and blocking are free and always available. See the safety page for how this works.

6. Content you post

You keep ownership of what you post. You grant JVANET PTY LTD a licence to host, store, and display it for the purpose of operating Kilig. That licence ends when you delete the content or your account, subject to the retention described in the privacy policy.

Only post photos of yourself, that you have the right to use. We may remove anything that breaks these terms. We do not review everything before it appears, and you are responsible for what you post.

7. The help assistant

Kilig’s in-app help assistant is automated. It is not a person and not a member, it can be wrong, and nothing it says is legal, medical, or financial advice. It is built to point you to crisis services when it recognises that someone may be at risk, but it can miss that: in an emergency, contact your local emergency services.

8. Purchases

• Kilig is free to download. Memberships are optional in-app purchases.
• Purchases are processed by Apple or Google under their terms. Refund requests for store purchases go to Apple or Google, which handle them. This does not limit your consumer rights under section 11.
• Subscriptions renew automatically until cancelled. Deleting your Kilig account does not cancel a store subscription — only the store can.
• Anything you buy in Kilig stays inside Kilig. It has no cash value, cannot be exchanged for money, goods, or services, and cannot be transferred or removed from the platform by any means.
• No paid feature grants access to another member’s private contact details, or weakens any safety control.

9. Availability

We take reasonable care to keep Kilig running, but we do not promise it will be available without interruption or free of errors. We may change, suspend, or end features; where a feature is part of something you have paid for, we will tell you before it is removed. The App Store, Google Play, and our identity-verification provider have their own terms, which also apply when you use them.

10. Ending your account

You may delete your account at any time — see account deletion. We may suspend or terminate an account that breaks these terms, and will normally tell you why unless doing so would compromise an investigation or someone’s safety. Sections 11 to 16 continue to apply after your account ends, as does the retention described in the privacy policy.

11. Your consumer rights

Nothing in these terms excludes, restricts, or changes any right or remedy you have that the law does not allow to be excluded, including under the Australian Consumer Law, the Philippine Consumer Act, and the law of the country you live in. Where these terms seem to say otherwise, the law wins.

12. Limits on our liability

To the maximum extent permitted by law:

• we are not liable for what other members do or say, on Kilig or off it, except to the extent that our own failure caused or contributed to the loss;
• we are not liable for indirect or consequential loss, or for lost profits, data, or opportunity; and
• our total liability to you for all claims is limited to the total you paid for Kilig purchases in the 12 months before the claim arose, or A$100, whichever is greater.

None of this limits our liability for death or personal injury caused by our negligence, for fraud, wilful misconduct, or gross negligence, or for anything else the law does not allow us to limit.

13. Your responsibility to us

If you break these terms or the law and that causes loss to JVANET PTY LTD, including the reasonable legal costs of a claim someone else brings against us, you are responsible for that loss. Your responsibility is reduced to the extent that we caused or contributed to the loss.

14. Complaints and disputes

These terms are governed by the law of Queensland, Australia. Before starting court proceedings, tell us about the dispute at [email protected] and give us 30 days to try to resolve it. After that, either of us may bring proceedings in the courts of Queensland. That does not take away any right the law gives you to complain to a consumer body, a privacy regulator, or a court where you live.

Privacy requests and complaints go to [email protected], and can also go to the regulators named in the privacy policy.

15. Changes to these terms

When we change these terms materially, we will tell you in the app and ask you to accept the new version before you carry on using Kilig.

16. General

• These terms and the privacy policy are the agreement between you and us about Kilig. The terms of the store you downloaded Kilig from and of our identity-verification provider also apply when you use them.
• If a court finds part of these terms invalid, the rest still applies.
• If we do not enforce a term straight away, we have not given up the right to enforce it later.
• We may transfer Kilig and these terms to another business as part of a sale or reorganisation, and will tell you if we do. You may not transfer your account.
• To the extent the law allows, we are not responsible for failures caused by events outside our reasonable control.
• We may send you notices by email or in the app.
• If these terms are translated, the English version governs.

17. Contact

Questions about these terms: [email protected].