Privacy policy
Kilig is operated by JVANET PTY LTD (Australia). This policy explains what we collect, why, who else sees it, and how long we keep it.
Pre-launch draft. Kilig has not been released and processes no production personal data yet. This policy is published now so it can be reviewed before launch. It is pending review by Philippine and Australian counsel, and the named third parties below are finalised before the first identity check is performed.
Who we are
JVANET PTY LTD, Australia, is the entity responsible for your personal data. Our Data Protection Officer can be reached at [email protected]. General privacy requests go to [email protected].
What we collect
You give us
- Account details — email address and/or phone number
- Profile details — display name, date of birth, gender, city and country, photos
- Interests and profile text you choose to write
- Messages you send to other members and to our help assistant
- Reports you submit about other members
Collected automatically
- Approximate location, stored only coarsely — city, country, and a broad area
- Device and app diagnostics, including crash reports
- Basic usage events needed to operate and secure the service
Deliberately not collected or not retained
- Identity documents and biometric templates are never stored on our systems. They are processed by a specialist verification provider. We keep only which provider checked, their reference, the result, a reason code, and the date.
- Your precise coordinates are never readable by other members. Distance is calculated on our servers and returned only as an approximate range.
- Your legal name is never shown to other members.
Why we use it
- To operate your account and show your profile to other members
- To deliver messages and matches
- To verify identity, where you choose to
- To detect and act on fraud, abuse, and prohibited behaviour
- To meet legal obligations, including financial record keeping
Who else receives it
We do not sell personal data, and we do not share it for third-party advertising. Data is shared with service providers strictly to run the service:
- Cloud hosting and database — infrastructure hosted in Singapore
- Identity verification provider — receives your document and face scan directly, and returns only a result to us
- AI provider (Anthropic)— receives the text of your conversations with the in-app help assistant, in order to answer them. It does not receive other members’ profiles, your private messages with other members, your payment records, or your verification data.
- Payment processing — Apple and Google handle in-app purchases; we never see your card details
- Error monitoring — diagnostic and crash data
Where your data is held
Primary storage is in Singapore, chosen for proximity to members in the Philippines. JVANET PTY LTD is Australian, so data is also accessible from Australia. Some providers above operate in other countries.
How long we keep it
While your account exists, and then as described on the account deletion page. In short: your profile, photos, private details and messages are purged 14 days after you ask.
One retention deserves to be stated plainly. When an account is deleted, we keep a one-way scrambled form of the phone number and verification reference. It cannot be reversed into your phone number. Its only purpose is to stop an account banned for harming someone from returning under a new name, and to keep blocks effective if a deleted account re-registers. We think a safety measure that relies on you not knowing about it is not a safety measure worth having, which is why it is here.
Financial records associated with purchases are retained for the period Australian and Philippine tax law requires.
Your rights
Under the Philippine Data Privacy Act (RA 10173) and the Australian Privacy Act you can ask us to give you a copy of your data, correct it, delete it, or object to how we use it. Email [email protected]. Account deletion is self-service — you never have to ask a person for it.
If you are not satisfied with our response, you may complain to the National Privacy Commission in the Philippines or the Office of the Australian Information Commissioner.
Children
Kilig is strictly for adults aged 18 and over. Age is enforced when an account is created, and accounts found to belong to minors are removed.
Security incidents
If a breach occurs that is likely to put you at risk, we will notify the relevant regulator and affected members within 72 hours of becoming aware of it, as RA 10173 requires.
Changes
Material changes will be announced in the app and on this page before they take effect.